Technical Information

Frequently asked questions

The below information answers frequently asked questions about Barbour EHS.

If you have any further questions, please contact our Account Management team or email enquiries@barbour-ehs.com and we’ll be happy to help.

What is Barbour EHS?

Putting it simply, Barbour EHS is a website that hosts information and links to downloadable documents.

You can access it via any browser anytime, anywhere, from any device that is connected to the internet.

It is not software, and this means you don’t need to download or install anything to use our services.

What ISO certifications does Barbour EHS hold?

Please visit this link to see our ISO certificates.

Hosting and backups

Where are the Barbour EHS services hosted?

Barbour EHS is hosted on AWS Cloud infrastructure.

What physical location is used?

Barbour Comprehensive is hosted in Ireland, Barbour Consolidated is hosted in the UK.

Does Barbour use any on-premise hosting?

No – Barbour EHS does not use any on-premise hosting.

Are Barbour development and production environments segregated?

Yes – Barbour EHS development and production environments are segregated.

How often do you restore Barbour EHS data?

We restore Barbour EHS data on an ad-hoc basis when required.

What backup processes are in place for Barbour EHS?

Backups are taken nightly and stored in a separate environment.

Sub Processors

  • AWS provides hosting
  • Rebura provides support services
  • Salesforce provides our CRM system
  • Zoho manages our helpdesk queries

We may need to pass information to other third parties for licensing and compliance.

Development Process

Does Barbour EHS outsource development?

Yes

Are all developers required to undergo security training?

Yes

Business Continuity

Is there a Business Continuity Plan (BCP)?

Yes

Is it tested?

Yes, annually

Does Barbour EHS give copies externally?

No

Data

Is data held encrypted?

Yes

Where is data held?

Comprehensive data is held on AWS in Ireland. Barbour Consolidated data is held on AWS in the UK

Is data segregated by customer?

Logically in the database

How long is data held by Barbour?

Please refer to our Barbour EHS Terms & Conditions

At contract end, do customers have the right to obtain their data?

Yes

How do we achieve right to removal under GDPR?

Please raise a request with our support team for data removal

How often is data security tested?

Annually

How often is vulnerability tested?

Annually

Compliance

Do you have a named individual responsible for security/data?

Yes – our group Data Protection Officer

Are all employees subject to background checks?

All employees undergo Right to Work checks, and sensitive employees will undergo more detailed checks

What are the controls for access to customer and company data?

Users are granted access on a least privileged basis

What are the controls for access to customer-specific data?

Users are granted access on a least privileged basis

Users are granted access on a least privileged basis

Annually

Policies

These are the most frequently requested policies. Please contact us if you would like to enquire about any that aren’t listed.

We hold the following policies:

  • Quality Policy
  • Health & Safety Policy
  • Environment Policy

Please note the above three policies are contained within the Integrated Management Policy.

  • Anti-Money Laundering Policy
  • Equality Policy
  • Anti-Bribery Policy
  • Ethics Policy
  • Fair Pay Policy
  • Harassment and Bullying Policy
  • Modern Slavery and Human Trafficking Policy

Supply Chain

Are security requirements included in all contracts with our suppliers?

Where appropriate

How do you determine the security of the supply chain?

We complete an annual risk review as part of ISO 27001

What is the meaning of SaaS?

SaaS, or Software as a Service, refers to a cloud computing model where software applications are provided over the internet as a service. Instead of users installing and maintaining software on their local devices or servers, they access the software and its features through a web browser. SaaS platforms are hosted and maintained by third-party providers, and users typically pay a subscription fee to access and use the software.

Key characteristics of a SaaS platform include:

  • Accessibility: Users can access the software and its features from any device with an internet connection and a web browser. This provides flexibility and allows for remote access. No applications or software are required on a Users machine.
  • Subscription-Based Model: SaaS platforms are typically offered on a subscription basis, where users pay a recurring fee (monthly or annually) for access to the software. This subscription model often includes updates, maintenance, and support.
  • Automatic Updates: The responsibility for software maintenance, including updates and patches, rests with the SaaS provider. Users do not need to manually update the software; improvements and updates are delivered seamlessly by the provider.
  • Scalability: SaaS platforms are designed to be scalable, allowing users to easily adjust their subscription levels based on their needs. This makes it suitable for businesses of various sizes.
  • Multi-Tenancy: SaaS applications typically follow a multi-tenant architecture, where multiple users or businesses share a common infrastructure and code base. This allows the provider to efficiently manage resources and deliver cost-effective solutions.
  • Collaboration and Integration: Many SaaS platforms are designed to facilitate collaboration among users. They often integrate with other cloud services and applications, allowing for seamless data sharing and workflow integration.

Examples of SaaS platforms cover a wide range of applications, including customer relationship management (CRM), enterprise resource planning (ERP), project management, email and collaboration tools, and more. Popular SaaS providers include Salesforce (CRM), Microsoft 365 (collaboration and productivity suite), and Shopify (e-commerce).

In summary, a SaaS platform delivers software applications over the internet on a subscription basis, providing users with accessibility, automatic updates, scalability, and collaborative features without the need for local installations and maintenance.

Consolidated Login

Comprehensive Login